FAQ & Policies
What is Salon du Chocolat NY?
Salon du Chocolat, the world’s largest chocolate event series created to indulge chocolate- and cocoa-lovers everywhere, is making its way to one of the globe’s culinary capitals, New York City. Since its creation in 1994, Salon du Chocolat has held 237 events in 17 countries, delighting over 1 million visitors across 15 events each year. Reedpop will host Salon du Chocolat New York in November 2020, the newest addition to the global portfolio, bringing the wonder of chocolate and the world-renowned Salon du Chocolat brand to the U.S., right in the heart of bustling Manhattan.
2020 Dates & Location
Saturday, November 14 through Sunday, November 15 2020
Jacob K. Javits Convention Center
655 W 34th St, New York, NY 10001
Getting to the Show
Within New York City, public transportation is always a quick and affordable way to go- and the opening of the new 7 Subway line extension across the street makes the trip even more convenient.
If you’re coming by car or truck, virtually all roads lead to the Javits Center. Plus, there’s plenty of off-site parking within walking distance of the iconic facility. And if you’re looking to burn some calories while blazing a trail to our front door, take advantage of Citi Bike, New York’s new bike sharing system. The NY Waterway is also a convenient and quick way to get to the Javits Center from across the Hudson River, and only one block from the Javits Center.
Click here for helpful maps and instructions on traveling via train, car, plane, taxi, truck or bike.
We've negotiated travel discounts and secured a limited number of reduced-rate hotel rooms to make your trip to New York affordable.
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Are there age restrictions?
Salon du Chocolat NY is an event for the entire family. Age requirements may be in effect for certain onsite activities.
Who needs a ticket?
Attendees ages 6 and over need a ticket and wristband to attend Salon du Chocolat NY. Children under 6 attend for free and children 6-12 need a children’s ticket. For those ages 13 and over, purchase of an adult ticket is required. Please be prepared to show proof of age onsite. All minors under the age of 18 must be accompanied by a parent or guardian. Age requirements may be in effect for certain onsite activities.
Is there a refund policy?
We do not offer refunds or exchanges for tickets purchased for Salon du Chocolat NY.
Do you offer a Military, Veteran or First Responder discount?
Yes, we offer free general admission for Military, Veteran, or First Responders! All Veterans, Active Duty, Guard and Reserve Military Personnel must present a valid form of military ID when picking up their ticket onsite at Registration. Police, EMS and Fire personnel must also present valid ID of occupation. Thank you for your service!
Do I need to bring cash?
We suggest bringing cash with you to shop the show. While some vendors may accept credit cards, others may not. There are ATMs located at The Javits; however, to avoid an extra line at Salon du Chocolat NY we suggest you stop at an ATM before arriving at the show.
Can I bring my pet?
No. The only animals permitted in the Convention Center are service animals. We love animals as much as you, but you are going to have to leave your pets at home.
Lost and Found
What do I do if I find/lose something?
Please bring all found items to the Security Office. If you’re looking for something that you lost, please check the Security Office.
Safety and Security
What are the security expectations at Salon du Chocolat NY?
The safety and security of our staff, exhibitors and attendees is our priority. We work closely with the venue, corporate security, state, local and federal law enforcement authorities to identify risks, assess them and develop security plans for our events. We have appropriate policies in place that cover safety, harassment, weapons, props, lost children, and everything in between.
What if I’m harassed?
Harassment of any kind, including stalking, deliberate intimidation, unwelcome physical attention, physical assault and battery, will not be tolerated at Salon du Chocolat NY. If it's illegal outside the convention center, it's illegal inside the convention center. Harassment is grounds for removal from the convention without refund as well as potential legal action. We want Salon du Chocolat NY to be a safe, open and accepting environment for all adventurers, and if you find yourself victim of harassment at the convention please come immediately to the Salon du Chocolat NY Show Office. Anti-Harassment Policy >>
Do you offer wheelchairs for disabled attendees?
A limited number of manually-operated wheelchairs are available at no fee. Please call (212) 216-2196 for more information. The Javits Center has sidewalk ramps, automatic doors at all street levels, restrooms and elevators accessible for persons with mobility impairments. We also offer motorized Mobility Vehicles for rental – please click here for more information.
Can I bring my service animal?
Service Animals (as defined by the ADA) are welcome at the Javits Center. Owners take full responsibility for their animals. Be aware that Salon du Chocolat NY will feature chocolate products, which are harmful to many animals if consumed. Please contact the Security & Safety Solutions department at the Javits Center before arriving if you have any questions.
Do you make special accommodations for fans with specific physical or emotional needs?
The entire Salon du Chocolat NY team is committed to making sure that all of our attendees have an amazing experience. Please take inventory of your needs and find out which accessibility options are for you here. For any questions, comments, concerns regarding accessibility options at the Javits Center, please call our Security & Safety Solutions department at (212) 216-2196, which can be reached during operating hours. For show-specific information, please contact us.
Other Useful Information
Can I take pictures/video at the show?
For the most part, you're welcome to take still pictures and video at Salon du Chocolat NY; however, please note that all photography and recording is prohibited during some activities, which will be clearly indicated by signage. Also, please understand that guests may or may not pose for photographs. Guests have a right to their privacy, and if they ask not to have their picture taken, please respect their wishes.
Will I be on camera?
Salon du Chocolat NY will attract local, national and international press. In purchasing this ticket and in consideration for being admitted to the event, the holder consents to being recorded (by audio, visual and/or other means) for exhibition and exploitation by any means in all media now known or hereafter devised worldwide in perpetuity. Holder also hereby: (1) releases Reed Exhibitions from any liability for loss or damage to persons or property, infringement of any right or any other claim or course of action of any kind; (2) authorizes and permits Reed Exhibitions and its designees which include but are not limited to all sponsors, exhibitors and contractors to use and authorize the use of his/her name, voice, likeness and all reproductions thereof by any means and in all media now and hereafter know for all purposes worldwide in perpetuity; and (3) agrees to comply with all rules and regulations of the event. Holder agrees not to make any recordings of any kind at designated activities without the express written permission of Reed Exhibitions. We reserve the right to deny entry or remove from the event facilities any person who in our sole and absolute discretion is behaving or threatening to behave in a manner which we reasonably consider to be disruptive of the event.
Am I allowed to bring a stroller?
If you plan to bring a stroller, that’s fine as long as it is not an oversized stroller. An oversized stroller is one that is a double wide or stackable one intended for 2 children.
Reed Exhibitions, a division of RELX Inc. (“RX”), strives to create and maintain inclusive environments that are safe and fun for all attendees. Products exhibited, sold, and/or made available for sampling at Salon du Chocolat NY (“SDCNY”) may contain allergens, including but not limited to peanuts, wheat, dairy, soy, coconut, and tree nuts. If you have any sensitivities or allergies to these or any other foods, RX strongly recommends that you consult with a licensed healthcare professional prior to purchasing tickets to and/or attending SDCNY as you may come into contact with such foods at SDCNY.
And Now a Word From Our Legal Team...
Tickets and/or tickets (“tickets”) for the event (“Event”) are non-refundable and non-transferable and cannot be reproduced, resold or upgraded. The unauthorized resale or attempted resale of the ticket is prohibited and will constitute a forfeiture of the ticket without compensation. Each ticket must be used by the same person (the “Attendee”) for each day of the Event. The Event’s operating hours, schedules, guests and speakers are subject to change or cancellation without notice. Each ticket is a revocable license to attend the Event. All panels, autographing, photo ops, special events, show features and performances are subject to availability and access is not guaranteed and/or may require an additional fee. Reed Exhibitions is not responsible for lost or stolen tickets. There are hazards and risks of physical injury or illness to Attendees of the Event and that not all such hazards or risks can be fully eliminated. By accepting this ticket (at time of purchase) and attending the Event, the Attendee freely and voluntarily agrees to assume the full risk of bodily injury or property damage, regardless of severity, or death that Attendee may sustain as a result of attending the Event, whether or not caused by the negligence or gross negligence of Reed Exhibitions.